Troubleshooting

Common Issues and Solutions

Bot Not Responding to Commands

• Ensure the bot has proper permissions

• Check if the bot is online and operational

• Verify you're using the correct command syntax

Giveaway Creation Failing

• Ensure you have Admin or Moderator role

• Check that all required fields are completed

• Verify the prize description is not too long

Trading Issues

• Confirm both parties have the items in their inventory

• Check that you haven't reached the trade offer limit (default: 1 active offer)

• Verify the offer hasn't expired (24-hour limit)

Missing Channels After Setup

• Run the setup process again

• Check server permissions for the bot

• Contact Giftoin support if issues persist

Getting Help

If you encounter issues not covered in this documentation:

1. Check the #guide channel for additional resources

2. Contact the server administrator

3. Submit a support ticket in the official Giftoin Discord server