# Troubleshooting

## Common Issues and Solutions

**Bot Not Responding to Commands**

* Ensure the bot has proper permissions
* Check if the bot is online and operational
* Verify you're using the correct command syntax

**Giveaway Creation Failing**

* Ensure you have Admin or Moderator role
* Check that all required fields are completed
* Verify the prize description is not too long

**Trading Issues**

* Confirm both parties have the items in their inventory
* Check that you haven't reached the trade offer limit (default: 1 active offer)
* Verify the offer hasn't expired (24-hour limit)

**Missing Channels After Setup**

* Run the setup process again
* Check server permissions for the bot
* Contact Giftoin support if issues persist

## Getting Help

If you encounter issues not covered in this documentation:

1. Check the #guide channel for additional resources
2. Contact the server administrator
3. Submit a support ticket in the official Giftoin Discord server


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